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AI phone answering for small business

AI phone answering for small businesses

When you are on a job, with a customer or closed for the night, Narvin answers for you: it explains your services, captures the details and books the work. No long contract, no per-call surprises, and you can start free.

Start free Hear a sample call

Last reviewed

Northgate Physio · AI booking assistant

  1. Caller: Hi, I need to move my appointment on Tuesday.

  2. AI booking assistant: No problem. I can see you’re booked for Tuesday at 9am. I have 2:30pm on Tuesday or 4pm on Wednesday — which works better?

  3. Caller: Wednesday at 4 is perfect.

  4. AI booking assistant: Done. You’re now booked for Wednesday at 4pm, and I’ve emailed you a confirmation.

Illustrative example · fictional business

The problem

The cost of a missed call

  1. 01

    Trades, salons, clinics and agencies lose work every time a call goes to voicemail.

  2. 02

    Calling back hours later often means the customer has already booked someone else.

  3. 03

    Hiring someone just to answer the phone rarely makes sense for a small team.

By the numbers

See all industry statistics
UK businesses employ staff. The other three in four are run by their owners alone
1.4m
Source: Department for Business and Trade, 2 October 2025
of UK adults choose the phone to make a complaint, nearly twice as many as choose email
45%
Source: Whistl, 2026 update
a month: the estimated cost to UK organisations of staff time spent dealing with service failures
£7.3bn
Source: The Institute of Customer Service, January 2025

How it works

From set-up to live calls

No code and no new phone system. Most teams are live within a day.

  1. 01

    Start free

    Create an account and choose the after-hours or receptionist template.

  2. 02

    Tell it about your business

    Services, areas covered, prices and FAQs.

  3. 03

    Forward your calls

    Send overflow or after-hours calls to your Narvin number.

  4. 04

    Get summaries

    Every call arrives as a short summary with the caller’s details.

What it does

What the agent handles for you

  1. 01

    Lead capture

    Name, number, job details, postcode and urgency in a consistent format.

  2. 02

    Job and appointment booking

    Book into your calendar with confirmation for the customer.

  3. 03

    Quotes and pricing questions

    Answer from your price list and explain what happens next.

  4. 04

    Overflow or first point of contact

    Forward calls to Narvin when you do not answer, or let it pick up every call first.

  5. 05

    Web chat too

    The same agent can answer on your website by chat or voice.

  6. 06

    Send to your tools

    Email, Slack, CRM or any system via webhook.

Plans from £0 a month plus usage, typically £0.42 per minute. Every feature on every plan.

See pricing

What it costs a small business

Start on the Free plan (£0 per month, one call at a time) and pay only for minutes used, typically £0.42 per minute from prepaid credits. A sole trader taking around 50 two-minute calls a month would spend about £42 before VAT. Move to Pro (£99 per month) when you need three calls at once.

FAQ

Common questions

Straight answers. If yours is not here, email us and a person will reply.

Is there a contract?

No. Narvin is pay-as-you-go with no long-term lock-in. You can cancel at any time; see our cancellation policy for how remaining credits are handled.

Can it answer only outside office hours?

Yes. Forward calls to Narvin when you are closed, busy or do not pick up within a few rings, and keep answering yourself the rest of the time.

Where to next

Put an AI agent on your phones this week

Start on the Free plan, hear a sample call first, or let our team set it up with you.

Start freeHear a demo