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Garages & automotive

AI phone answering for garages and dealerships

Technicians are in the workshop and the service desk is busy with customers at the counter. Narvin answers every call, books MOTs and services, answers the usual questions and passes sales enquiries to the right person.

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Parkside Motors · AI service desk

  1. AI service desk: Thanks for calling Parkside Motors. I’m the AI assistant for the service desk. How can I help?

  2. Caller: My MOT’s due next month. Can I book it in with a service?

  3. AI service desk: Of course. What’s the registration, please?

  4. Caller: It’s AB12 CDE, a Ford Focus.

  5. AI service desk: Thanks. We have Monday the 9th or Wednesday the 11th, drop-off from 8am. Would you like to wait or leave it with us?

  6. Caller: Wednesday, and I’ll leave it. Is there a courtesy car?

Illustrative example · fictional business

Sound familiar?

The calls you are losing today

Book MOTs and services, answer common questions and capture sales leads.

  1. 01

    The service desk cannot answer the phone while serving customers at the counter

  2. 02

    MOT and service bookings are lost to voicemail at busy times

  3. 03

    The same questions about opening hours, prices and progress take up the day

  4. 04

    Evening and weekend sales enquiries wait until Monday

By the numbers

See all industry statistics
of UK adults would phone to book an appointment, against 28% who would use an online form
49%
Source: Whistl, 2026 update
of UK customer experiences were right first time, the highest the index has recorded
83.2%
Source: The Institute of Customer Service, January 2026
of UK customers prefer excellent service even if it costs more, up 4.3 points in a year
35.6%
Source: The Institute of Customer Service, January 2026

Use cases

What Narvin handles for garages & automotive

  1. 01

    MOT and service booking

    Capture the registration and vehicle, offer slots and book them into your calendar.

  2. 02

    Common questions

    Opening hours, prices, courtesy cars and directions, answered from your documents.

  3. 03

    Sales enquiries

    Capture interest in a vehicle, part-exchange details and preferred contact times for your sales team.

  4. 04

    MOT reminder campaigns

    Outbound calls to remind customers their MOT or service is due, within your consent rules.

Start from a template

Ready-made agents

  • Appointment booking
  • Receptionist / IVR
  • Lead qualification (inbound)
  • Appointment reminders
  • Order status & tracking

Connects to

Your existing tools

  • Google Calendar
  • Salesforce
  • HubSpot
  • Webhooks to your garage management system

Set it up responsibly

  • Keep prices, opening hours and courtesy car rules up to date in the knowledge base.
  • Do not let the agent diagnose faults or promise repair times — take details for the workshop.
  • Screen marketing reminder lists against TPS unless you hold consent.

FAQ

Questions from garages & automotive

Does it work with our garage management system?

Narvin books directly into Google Calendar, and a post-call webhook can pass each booking — registration, vehicle, work requested and contact details — to other systems. Talk to us about your setup and we will suggest the simplest route.

Can it tell customers when their car is ready?

Only if it can see job status. Out of the box the agent takes a message and the workshop calls back. Garages that want live progress updates can connect their system through a custom API tool, which we can scope with you.

Where to next

Other industries

Put an AI agent on your phones this week

Start on the Free plan, hear a sample call first, or let our team set it up with you.

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