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MajorisMinds

Hospitality & restaurants

An AI host for restaurants, pubs and hotels

The phone always rings in the middle of service. Narvin takes the booking, notes dietary requirements and answers the usual questions, so staff stay with the guests in the room.

Start free Hear a sample call
The Garden Bistro · AI host

  1. AI host: Hi, this is The Garden Bistro. I’m the AI host. How can I help?

  2. Caller: I’d like a table for four this Friday evening.

  3. AI host: Of course. We have 6pm, 7:30pm or 9pm. Which would you prefer?

  4. Caller: 7:30 would be perfect.

  5. AI host: Any dietary requirements or special requests?

  6. Caller: One of us is gluten-free, and a quieter spot if possible.

Illustrative example · fictional business

Sound familiar?

The calls you are losing today

Take reservations, note special requests and answer guest questions during service.

  1. 01

    Staff leave the floor during service to answer the phone

  2. 02

    Missed calls at peak times mean missed covers

  3. 03

    The same questions about parking, menus and opening hours, every day

  4. 04

    Special requests get lost between the phone and the booking book

By the numbers

See all industry statistics
of UK adults would phone to book an appointment, against 28% who would use an online form
49%
Source: Whistl, 2026 update
of UK customers prefer excellent service even if it costs more, up 4.3 points in a year
35.6%
Source: The Institute of Customer Service, January 2026
of UK businesses used at least one AI technology in September 2026, up from 9% in September 2023
30%
Source: Office for National Statistics, 8 October 2026

Use cases

What Narvin handles for hospitality & restaurants

  1. 01

    Table and room reservations

    Check availability, take party size and time, and confirm by email.

  2. 02

    Menu and allergen questions

    Answer from your menus and allergen information in the knowledge base.

  3. 03

    Special requests

    Record dietary needs, occasions and seating preferences with the booking.

  4. 04

    Guest enquiries

    Opening times, directions, parking, private hire and events.

Start from a template

Ready-made agents

  • Receptionist / IVR
  • Appointment booking
  • Product / service knowledge
  • After-hours / overflow

Connects to

Your existing tools

  • Google Calendar
  • Gmail or Outlook
  • Webhooks to your booking system

Set it up responsibly

  • Allergen answers must come from your own up-to-date information — keep the menu documents current.
  • Ask the agent to suggest speaking to staff for severe allergies.

FAQ

Questions from hospitality & restaurants

Does it work with our booking system?

Narvin books directly into Google Calendar, and a webhook can pass each reservation to other booking systems. Talk to us about your setup and we will suggest the simplest route.

What happens when several people call at once?

Each plan has a number of concurrent calls — 3 on Pro and 10 on Growing — so several guests can be answered at the same time instead of hearing an engaged tone.

Where to next

Other industries

Put an AI agent on your phones this week

Start on the Free plan, hear a sample call first, or let our team set it up with you.

Start freeHear a demo