Professional services & law firms
AI intake and reception for law firms and consultancies
Every missed enquiry is a client who calls the next firm on the list. Narvin answers promptly, captures the matter, books a consultation and sends your team a clean summary.
AI intake assistant: Hi, you’ve reached Hartley Legal. I’m the AI assistant. How can I help?
Caller: I need to speak to someone about a dispute with my landlord.
AI intake assistant: We handle housing disputes. Would you like to book an initial 30-minute consultation?
Caller: Yes. What does it cost?
AI intake assistant: The initial consultation is £150 plus VAT. If we take on your case, fees are explained in detail then. Shall I book it?
Caller: Yes, I’m free on weekday afternoons.
Illustrative example · fictional business
Sound familiar?
The calls you are losing today
Capture new enquiries, book consultations and send clear intake summaries.
- 01
New enquiries arrive while fee earners are in meetings or court
- 02
Intake notes are inconsistent and need re-asking
- 03
Prospective clients want an answer on cost and next steps straight away
- 04
Reminder and follow-up calls take up billable time
By the numbers
See all industry statistics- of AI-using firms with 10 or more staff say administrative and clerical roles are the most affected
- 38%
- Source: Office for National Statistics, 8 October 2026
- of UK customers prefer excellent service even if it costs more, up 4.3 points in a year
- 35.6%
- Source: The Institute of Customer Service, January 2026
- of customers would prefer companies did not use AI for service. Their top worry is not reaching a person
- 64%
- Source: Gartner, 9 July 2024
Use cases
What Narvin handles for professional services & law firms
- 01
New enquiry intake
Capture the matter type, key facts, urgency and contact details in a consistent format.
- 02
Consultation booking
Offer slots with the right specialist and send a calendar invite.
- 03
Fees and process questions
Answer from your published fee information and service guides.
- 04
Document and deadline reminders
Outbound reminders for documents, signatures and appointments.
Start from a template
Ready-made agents
- Receptionist / IVR
- Lead qualification (inbound)
- Meeting scheduler
- Document & contract Q&A
- Callback scheduler
Connects to
Your existing tools
- Google Calendar
- Gmail
- Outlook
- Webhooks to your case management system
Set it up responsibly
- Configure the agent to collect information and book time, never to give legal or financial advice.
- Consider restricting logging for matters that need extra confidentiality.
FAQ
Questions from professional services & law firms
Will the AI give legal or financial advice?
It should not, and the templates are set up to avoid it. The agent gathers information, explains your published process and fees, and books time with a qualified person.
Can it help with conflict checks?
It can capture the names of other parties and pass them to your team in the intake summary, so a person can run the conflict check before the consultation.
Where to next
- For managersBuild the business caseA cost model, the KPIs to track and a 90-day rollout plan you can take to your board.Continue
- CostsWork out your monthly costPlans from £0 plus usage from prepaid credits, with worked examples and a calculator.Continue
- Hear itListen to sample callsReal conversation flows for bookings, enquiries and messages before you sign up.Continue
Put an AI agent on your phones this week
Start on the Free plan, hear a sample call first, or let our team set it up with you.