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Real estate & letting agents

AI phone answering for estate and letting agents

Portal enquiries arrive in the evening and at weekends, exactly when the office is closed. Narvin answers instantly, qualifies the caller, books the viewing and passes a clean summary to your negotiators.

Start free Hear a sample call
Crestwood Estates · AI lettings assistant

  1. AI lettings assistant: Hi, you’ve reached Crestwood Estates. I’m the AI assistant. How can I help?

  2. Caller: I saw the three-bed on Oak Lane online. Is it still available?

  3. AI lettings assistant: Yes, it’s still available at £425,000. Would you like to arrange a viewing?

  4. Caller: Yes. We’re first-time buyers, hoping to move in the next few months.

  5. AI lettings assistant: Lovely. We have viewings this Saturday at 11am or 2pm, or Sunday morning. Which suits you?

  6. Caller: Saturday at 11am, please.

Illustrative example · fictional business

Sound familiar?

The calls you are losing today

Qualify buyers and tenants, book viewings and capture every out-of-hours lead.

  1. 01

    Evening and weekend portal enquiries go cold before Monday

  2. 02

    Negotiators spend hours on calls that never turn into viewings

  3. 03

    Tenants ring repeatedly about maintenance with no record of what was said

  4. 04

    Follow-up calls after viewings slip when the team is busy

By the numbers

See all industry statistics
of UK adults choose the phone to make a complaint, nearly twice as many as choose email
45%
Source: Whistl, 2026 update
a month: the estimated cost to UK organisations of staff time spent dealing with service failures
£7.3bn
Source: The Institute of Customer Service, January 2025
of UK businesses used at least one AI technology in September 2026, up from 9% in September 2023
30%
Source: Office for National Statistics, 8 October 2026

Use cases

What Narvin handles for real estate & letting agents

  1. 01

    Lead qualification

    Ask about budget, timescales, mortgage position or tenancy needs and tag hot leads.

  2. 02

    Viewing scheduling

    Offer real slots from your calendar and confirm with the address by email.

  3. 03

    Maintenance intake

    Log the issue, urgency and access details and send them to your property manager.

  4. 04

    Viewing follow-ups

    Outbound calls after a viewing to capture feedback and next steps.

Start from a template

Ready-made agents

  • Lead qualification (inbound)
  • Meeting scheduler
  • Receptionist / IVR
  • Campaign / survey outreach
  • Callback scheduler

Connects to

Your existing tools

  • Google Calendar
  • HubSpot
  • Salesforce
  • Zoho
  • Webhooks to your CRM

Set it up responsibly

  • Keep property details in the knowledge base so prices and availability stay accurate.
  • Screen outbound lists against TPS unless you hold consent for marketing calls.

FAQ

Questions from real estate & letting agents

How does the AI know which properties are available?

Upload your current listings as a spreadsheet, CSV or document to the knowledge base and refresh it when stock changes. The agent answers from that content and can hand anything it is unsure about to a negotiator.

Can leads go straight into our CRM?

Yes. Narvin can create leads in Salesforce and look up existing contacts in HubSpot and Zoho, and a post-call webhook can push the caller’s details and requirements into any other CRM.

Where to next

Other industries

Put an AI agent on your phones this week

Start on the Free plan, hear a sample call first, or let our team set it up with you.

Start freeHear a demo