Help centre
Everything you need to go live
Step-by-step articles for setting up agents, phone numbers, knowledge, campaigns and billing. Read them in order, or jump to what you need.
- 02
Connect a phone number
Buy or assign a Twilio number, complete UK verification and map the number to an agent.
2 min read - 03
Build your knowledge base
Upload documents, choose which files each agent can use and structure content so voice answers are accurate.
2 min read - 04
Add chat and voice to your website
Create an embed key, generate the widget snippet and add a floating chat and talk button to your site.
1 min read - 05
Send call data with webhooks
Send the call ID and the details your agent captured to your CRM, helpdesk or automation tool when every call or chat ends.
3 min read - 06
Run an outbound campaign
Upload a contact list, choose an agent and calling window, then launch, monitor and pause campaigns.
2 min read - 07
Call logs and AI analysis
Search calls, read transcripts, use AI summaries, track performance and control recording and retention.
2 min read - 08
Credits, plans and billing
Monthly plans, per-minute usage from prepaid credits, top-ups and changing plans.
1 min read - 09
Connect integrations
Let your agent book calendar slots, send emails, look up CRM records and create tasks during a conversation.
2 min read
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