Narvin’s price has two parts: a monthly plan and usage. Every plan includes the same features.
Plans
| Plan | Monthly fee | Concurrent calls | Included storage |
|---|---|---|---|
| Free | £0 | 1 | 10 GB |
| Pro | £99 | 3 | 100 GB |
| Growing | £199 | 10 | 500 GB |
| Custom | Contact us | Custom | Custom |
Prices exclude VAT. You can move between plans at any time without rebuilding your agents.
Usage credits
Voice and chat are charged per minute from prepaid credits, at the rate shown in your Payments dashboard — typically £0.42 per minute on standard tiers.
Example: Pro with 500 minutes in a month costs £99 + (500 × £0.42 = £210) = £309 before VAT.
Topping up
- Manual top-up — add credits whenever you need
- Auto top-up — add credits automatically when your balance runs low, so calls are never interrupted
- Scheduled purchases — buy credits on a regular schedule
What happens at zero
Service pauses when your balance reaches zero and resumes when you top up. We recommend auto top-up for any agent answering real customer calls.
Monitoring spend
The dashboard shows your usage and balance. Check it weekly while volumes settle, and use the pricing calculator to estimate future months.
Fixed-rate pricing
If your call and chat volume is high and steady, a fixed-rate arrangement can be easier to budget and better value than metered usage. Contact us to work through the numbers.
Cancellation and refunds
See our cancellation and refund policy.