Free
£0/ month
+ usage, typically £0.42 per minute
Try Narvin with a real agent on web chat or the phone.
- 1 concurrent call
- 10 GB storage
- Every feature included
Best for: Testing, pilots and very low call volume
Pricing
Simple pricing, in pounds
A monthly plan for how many calls run at once, plus usage at typically £0.42 per minute. Every plan includes every feature.
Last reviewed
Plans
Pro
Most chosen£99/ month
+ usage, typically £0.42 per minute
For a single location or team answering calls every day.
- 3 concurrent calls
- 100 GB storage
- Every feature included
Best for: Clinics, agencies, restaurants and small offices
Growing
£199/ month
+ usage, typically £0.42 per minute
For busy lines, several agents and regular outbound campaigns.
- 10 concurrent calls
- 500 GB storage
- Every feature included
Best for: Multi-site teams and regular outbound campaigns
Custom
Let’s talk
Fixed-rate usage available
Higher concurrency, fixed-rate usage and tailored onboarding.
- Custom concurrency
- Custom storage
- Every feature included
Best for: High, steady volume and enterprise requirements
Prices exclude VAT. Upgrade or downgrade at any time without rebuilding your agents.
Worked examples
What a month really costs
Platform fee plus minutes used. Three typical businesses, calculated at the standard rate.
Free plan
Trying it out
A sole trader tests an after-hours receptionist for a month: about 50 calls of 2 minutes each.
- Platform fee
- £0
- Usage (100 min × £0.42)
- £42
- Estimated month
- £42
Pro plan
A busy clinic
A dental clinic lets the AI answer overflow and after-hours calls: about 250 calls of 2 minutes each.
- Platform fee
- £99
- Usage (500 min × £0.42)
- £210
- Estimated month
- £309
Growing plan
Multi-site with campaigns
A letting agency answers three office lines and runs viewing-reminder campaigns: about 1,000 calls of 2 minutes each.
- Platform fee
- £199
- Usage (2,000 min × £0.42)
- £840
- Estimated month
- £1,039
Estimates exclude VAT and assume the standard usage rate. Usage is drawn from prepaid credits; Custom plans can agree a fixed rate.
How usage works
Pay for the minutes you use
- Prepaid credits
- Voice and chat minutes are drawn from a prepaid balance, typically £0.42 per minute on standard plans. Top up any time or turn on auto top-up.
- Spend you can see
- Usage and balance are shown in your dashboard. If the balance reaches zero, service pauses until you top up.
- Phone numbers
- Each business can have up to three numbers on the Twilio account we manage for you. To keep the number customers already know, forward it to your Narvin number; any forwarding charges come from your current phone provider.
- Fixed-rate option
- High, steady volumes can move to a fixed-rate arrangement on a Custom plan, so the monthly cost is known in advance.
Compare plans
Plans differ only by scale
| Plan | Free | Pro | Growing | Custom |
|---|---|---|---|---|
| Monthly fee | £0 | £99 | £199 | Custom |
| Concurrent calls | 1 concurrent call | 3 concurrent calls | 10 concurrent calls | Custom concurrency |
| Storage | 10 GB storage | 100 GB storage | 500 GB storage | Custom storage |
| Usage | Typically £0.42/min | Typically £0.42/min | Typically £0.42/min | Fixed rate available |
| All features | Included | Included | Included | Included |
Included
On every plan, from Free up
- Inbound phone, web voice and chat agents
- Outbound campaigns from CSV contact lists
- Knowledge base with grounded answers
- Call logs, transcripts and optional AI call analysis
- Post-call webhooks and background queues
- Google Calendar, Gmail, Outlook, Slack, Jira, Asana, HubSpot, Salesforce and Zoho
- 25+ preconfigured agent templates
- Per-business data isolation and user roles
FAQ
Pricing questions
Something else? team@majorisminds.com
How does Narvin pricing work?
Narvin has two parts to its price: a monthly platform fee and usage. Free is £0, Pro is £99 and Growing is £199 per month, with Custom pricing for larger teams. Plans differ only by how many calls can run at the same time (1, 3 or 10) and included storage (10 GB, 100 GB or 500 GB); every plan has the same features.
Usage is paid from prepaid credits. Voice and chat are charged per minute at the rate shown in your Payments dashboard, typically £0.42 per minute on standard tiers. For example, Pro with 500 minutes in a month costs £99 plus £210 of usage, so £309 before VAT.
You can top up manually, turn on auto top-up or buy credits on a schedule. Service pauses if your balance reaches zero, and high, steady volumes can move to a fixed-rate arrangement.
How many plans do you offer?
Four: Free, Pro, Growing and Custom. Every plan includes the same core platform — voice, chat, agents, knowledge base, integrations and queues. Plans differ by monthly platform fee, concurrent call capacity and included storage. Voice and chat usage is billed from prepaid credits at the same per-minute rate unless your account has a custom rate.
Do I need to keep credits on my account?
Yes. Usage draws from your prepaid balance. When the balance runs out, service pauses until you top up. You can add credits in the dashboard whenever you need, or turn on auto top-up so calls are never interrupted.
How are voice minutes and chat billed?
Both voice and chat are billed per minute of use, deducted from your credits at the rates in your account. The dashboard shows usage and balance so you can monitor spend and top up as needed. Prices exclude VAT.
Can we pay a fixed cost instead of pay-as-you-go?
Pay-as-you-go suits teams starting out or with variable traffic. If your call and chat volume is high and steady, a fixed-rate arrangement is easier to budget and often better value than metered usage. Contact us and we will work through the numbers with you.
Where to next
- For managersBuild the business caseA cost model, the KPIs to track and a 90-day rollout plan you can take to your board.Continue
- GuideThe real cost of missed callsHow to put a number on the calls your business misses today.Continue
- Due diligenceCheck security and data handlingUK data region, encryption, retention controls, roles and our data processing terms.Continue
Start on the Free plan today
Build your first agent, test it on web chat and the phone, and upgrade when you need more calls at once.